TERMS AND CONDITIONS

 

Protection of personal data

• PERSONAL DATA PROTECTION POLICY

• PROTECTION MEASURES FOR LOCATION INFORMATION

• LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

• COOKIE POLICY

 

Brief description of the services offered

Bavaria Mobility provides the rental of a wide range of BMW and MINI cars. The available models can be viewed on our website, https://www.bavariamobility.ro/inchirieri-auto/ , under the heading “Car rentals”. Bavaria Mobility also offers for sale a limited number of vehicles, which can be viewed under the heading “Car sales”.

If you want to have a unique experience and enjoy the premium quality of our cars and services, we invite you to make a reservation directly from our website or visit us at our location.

 

GENERAL CONDITIONS FOR RENT

The object of the contract is the rental by the Client, of a car owned by Bavaria Mobility for a determined period. By using the services provided by Bavaria Mobility, the Customer expressly declares that he agrees with the contractual terms and conditions. The basic price of renting the car does not include other taxes or additional costs, except VAT.

The minimum rental period is 1 day / 24 hours. For monthly or long-term rentals, additional information is available upon request, and in case of extension of the rental period, the Client is obliged to make the advance payment.

The car will be rented in accordance with the conditions provided in the contract. The client is asked to read the rental agreement carefully before signing it and, as a consequence, to give his informed consent to the rental agreement. Bavaria Mobility reserves the right to refuse to rent a car without giving any explanation. Customers who rent a car must meet all the conditions, standards and requirements imposed by Bavaria Mobility.

Rentals longer than 30 days are subject to special conditions. In this case, a mileage limit of 3000 km/month and an additional cost/km apply, specified in advance and in the rental contract.

A limit of 200km/day applies for reservations that involve the use of the rented car outside the country.

Cars with provisional numbers cannot be used outside the territory of Romania. Bavaria Mobility does not guarantee that all the cars available for rent have definitive numbers that allow the use of the car outside of Romania.

 

The necessary documents in view of concluding the lease contract

To conclude the rental contract, we will need a copy of your identity card or passport (during the validity period), as well as a copy of the driving license (during the validity period).

 

Delivery and return

The car is delivered to the Customer in good condition. Any complaint regarding the condition of the car must be made immediately upon receipt and must be mentioned in the Minutes, which the parties acknowledge as sufficient evidence to prove any subsequent damage to the car. At the time of taking over the car, the following information will be mentioned in the handover and receipt report: the number of km on board and the fuel level, the number of keys provided, as well as all the accessories and / or equipment (first aid kit , reflective triangles, vest, fire extinguisher, etc.) with which the car is equipped. Also, at the time of taking over the car, the Client will be notified about the insurance policy or car license plate, as well as the type of fuel used by the car (gasoline / diesel).

The customer undertakes to return the car in good condition, with the key and all necessary documents, equipment and other accessories in good condition at the location and date established by contract. In case of damage to the rented car, discovered after the return of the car and mentioned in a supporting document (mainly the Minutes, even if it is not signed by the Customer – omitted, returned the car outside business hours or refused to sign it), the Client understands that he is solely responsible for these damages and agrees to bear / pay any amount of money necessary to cover these damages. The customer agrees to sign any document requested by Bavaria Mobility regarding the payment of these subsequent damages. In case of a delay of more than 24 hours compared to the return time specified in the contract, if the Customer does not notify this delay by phone, fax or e-mail, Bavaria Mobility reserves the right to immediately notify the Police for car theft, abuse trust or any other act provided by criminal law.

 

Terms of use

The customer undertakes that the car will not be used or driven in the following situations:

• By violating the traffic rules or any law in Romania, in force;

• For the transport of persons or goods for the purpose of obtaining income;

• For pushing or towing another car, or other objects;

• Under the influence of alcohol, drugs or other substances that could influence driving skills, thus affecting concentration or driving ability;

• In competitions, races or car tests;

• On public roads not arranged for car traffic;

 

Other obligations of the Client

• Do not allow the car to be used by an unauthorized person (any other person not mentioned in the contract);

• Keep the car clean while not in use or leave the car documents inside the car, do not allow the car to overload the number of seats or weight above the maximum allowed limits that are mentioned in the car documents.

• The client is forbidden to drive the car in case the driving license has been suspended, canceled, expired or withheld.

• The client is prohibited from subletting or making the car available to any other person, mounting posters, advertisements, bicycle stands or any other equipment on the outside of the car.

• The customer is forbidden to drive the car in case the error codes appear on board. In case of such a situation, the Customer must urgently stop the movement / operation of the car and contact without delay the representatives of Bavaria Mobility to receive instructions. If the Customer ignores the situation presented (eg continues to travel, chooses to remedy any problems or in a service that is not authorized by BMW or Automobile Bavaria SRL), will be liable for all damages caused to the car and the company Bavaria Mobility.

Regardless of the type of insurance, the Customer is responsible for the total value of repairs in case of damage to the car in any of the situations provided above. The report of finding the accident issued by the Police / Insurance Company is mandatory in case of accident. The police / insurance company will ascertain the damages caused and will issue a report and the repair authorization. The client is obliged to notify, in max 12 hours, both Bavaria Mobility and the nearest police station. The insurance is valid only if the Client obtains the minutes mentioned above; otherwise, he will be responsible for the entire amount representing the repairs and authorizes Bavaria Mobility to take the necessary steps to recover the damages. The client undertakes to keep, after the end of the rental period, all the documents related to the rental and to any incidents occurred in connection with the car.

The customer will not assign, sell, mortgage or guarantee the car, its equipment or machinery and will not cause any other action, to the detriment of Bavaria Mobility. Any of the above circumstances authorizes Bavaria Mobility to request the return of the car immediately.

 

Unpredictable situations

In the event that the Customer’s car is stolen, he has the obligation to urgently notify Bavaria Mobility, which will provide guidance. Any unjustified delay in communicating the incident may lead to the impossibility of recovering the car or may lead to the impossibility of preventing other material damages or the impossibility of preventing the commission of other criminal / contraventional acts.

If the Customer does not notify Bavaria Mobility of such an incident, it will be liable for all damages caused.

In case the Client is involved in a road accident that results in the damage of the rented car, he has the obligation to urgently notify the Bavaria Mobility company that will provide guidance. The customer is not allowed to repair the vehicle without the express consent of Bavaria Mobility.

In the situation where, during the performance of the contract, the Client is sanctioned for minor offenses, he, as a user of the car, will fully bear any fine or sanction applied. In case the Client does not proceed to pay the fines, Bavaria Mobility will make available to the competent bodies all the data of the Client so that he will be held accountable. We also reserve the right to turn against the Customer for compensation for all damages caused.

In case the rented car is returned with missing parts / equipment by the Client, we reserve the right to address the competent institutions in order to hold the persons involved liable and to fully repair the damages caused.

 

Possible situations in case of accidents:

1. Damages / Accidents caused by the Client’s fault:

In the event of a breakdown or accident due to the Customer or any driver using the vehicle, Bavaria Mobility is not obliged to insure the replacement vehicle for the period when the damaged vehicle is in service or is unusable / unavailable due to damage. . However, if Bavaria Mobility decides to make a replacement vehicle available, it will be subject to a new lease under the conditions and rates agreed by the Lease Agreement and under the conditions of the available stock of the vehicles. Thus, Bavaria Mobility will be able to make available to the Customer only the vehicles left free in stock.

In the event of a breakdown or accident due to the fault of the Customer or of any driver who uses the vehicle, Bavaria Mobility may provide roadside assistance through external partners or on its own. Bavaria Mobility does not guarantee the delivery of the replacement vehicle on the Romanian territory or abroad, but if it still decides to make such a delivery, all costs will be borne by the Customer.

In case of damage or accident due to the Customer or any driver who uses the vehicle, the rent paid for the unused period will be retained to cover the lack of use of the vehicle that causes financial losses to Bavaria Mobility.

In case of damage or accident due to the Customer or any driver who uses the vehicle, if the amount of damage to the vehicle is less than the warranty, the difference paid in addition will be refunded to the Customer within 5 days. The amount of damages will be determined on the basis of the proforma invoice issued by the authorized BMW service in the Automobile Bavaria Group network. In the event of a breakdown or accident due to the fault of the customer or of any driver who uses the Vehicle, the Customer will retain in whole or in part the Warranty of good use, or, if it has not been withheld, the Customer will be obliged to pay the deductible provided in the contract for each case / claim file.

1. Damages / Accidents produced through no fault of the Client:

In the event of a breakdown or accident that excludes the fault of the Customer or any driver who uses the vehicle, Bavaria Mobility is not obliged to insure the replacement vehicle for the period when the damaged vehicle is in service or is unusable / unavailable due to damage suffered. However, if Bavaria Mobility decides to provide a replacement vehicle, it is not obliged to provide the Customer with a vehicle, of the same model, of the same class, the same year as the unavailable one, but will be able to provide the Customer with only one of the vehicles left free in stock.

In the event of a breakdown or accident that excludes the fault of the Customer or of any driver who uses the vehicle, Bavaria Mobility may provide roadside assistance through external partners or on its own. Bavaria Mobility does not guarantee the delivery of the replacement vehicle on the Romanian territory, but if it still decides to make such a delivery, all costs will be borne by the Customer.

In the event of a breakdown or accident that excludes the fault of the customer or any driver who uses the vehicle, if no other vehicle has been made available to the customer, the amount will be recalculated and the difference will be refunded in proportion to the number of days it was used vehicle.

In the event of a damage or accident that excludes the fault of the Customer or of any driver who uses the vehicle, the warranty will be returned to the Customer under the conditions provided in the contract.

 

Age limits

The minimum age that the driver must have is:

• 21 years for the categories: BMW 1 series, BMW 2 series, BMW i3, and the driver must have a driving license of at least 2 years;

• 23 years old for the BMW 3 Series, BMW X1, BMW X2 category, and the driver must have a driving license for at least three years.

• 25 years for the categories BMW i4, BMW 4 series, BMW 5 series, BMW 7 series, BMW 8 series, BMW X3, BMW X4, BMW X5, BMW X6, BMW X7 and the driver must have a driving license of at least three years.

Any additional driver must meet the requirements for the age mentioned above.

 

Payment methods

All international credit cards, such as: Eurocard / Mastercard, Visa, American Express or Diners Club, are accepted. All payments are made in lei by bank transfer, by payment order or by payment by bank card. Bank card payments will be accepted only to the extent that they are made using a valid credit card. In case of payment by payment order, the Client undertakes to pay within 3 days, starting with the date on which the invoice is issued, but not later than the date of taking over the car. If the Client does not pay the price within the term provided above, he understands and agrees to pay delay penalties amounting to 0.2% per day of delay. In addition, compared to the rental price stipulated in the contract, the Client agrees and undertakes to pay any amounts of money representing the repairs of the damages caused to the car. These amounts include: damages resulting from improper use of the car, damages representing improper maintenance of the car, damages resulting from cutting, puncturing or exploding tires, traffic or parking fines, parking tickets, fines or taxes for violating traffic rules. The client agrees by signing the contract, to pay any amount necessary in order to recover these costs mentioned above. At the Client’s request, Bavaria Mobility will prove the existence of these costs, through supporting documents. By signing the contract, the Customer agrees to be debited the card with which the payment was made with any of the amounts mentioned above, including the guarantee of good use constituted by him at the signing of the contract, if it becomes due, and whether is present or not present when performing such a debit operation.

In case of payment with PO, the Client undertakes to prove the payment before taking over the car. Payment means the crediting of the Bavaria Mobility account with the value of the rental price. The payer must also be the holder of the account from which the payment is made. Any extension of the rent / lease is made only with the written agreement of the parties and under the condition of advance payment of the price for the new rental period.

Payment is made at the BNR exchange rate + 1% from the day of payment.

Costs included

Car maintenance and civil liability are included in the rental price.

 

Additional charges

Fuel is not included. The car will be delivered to the Customer with a full tank, who, in return, has the obligation to return the car with a full tank. For the missing fuel, a refueling fee of 25/EUR is charged, in addition to the value of the missing fuel.

The client understands and accepts the payment of the following costs:

• An additional fee applies to rentals that take place at airport locations for each rental. The minimum rental period is one day (24 hours).

• The first hour of delay over the return time mentioned in the contract is free. If the delay in returning the car is more than an hour, a fee will be charged in the equivalent of a full day of rental, according to the price list.

• For each additional driver / rental a fee of 15 euros will be charged (VAT included) .

• Depending on the calculated tariff, a fee will be applied for each km traveled over the limit established according to the prices in force.

• In case of loss or damage of documents or car keys, a fee of up to 250 euros will be applied (VAT included) .

• In case of loss or damage of tickets or access tokens in the parking lot for the airport, a fee of 150 euros will be applied (VAT included) . These amounts will be debited from the Customer’s credit card.

• If the car is not returned clean, a fee of 22 euros will be applied (VAT included) .

• Delivery / collection of the car in the city may involve an additional fee; for any other locations outside the city additional fees will apply.

• Additional charges may apply for special equipment of the car;

• Services outside business hours will be charged 25 euros (VAT included) .

By signing the contract, the Customer agrees to debit the card or any of the additional costs mentioned above, if they are due. In this sense, the Customer undertakes to sign any document requested by Bavaria Mobility regarding the additional costs.

 

General insurance conditions

All cars have MTPL insurance, according to the law.

 

Crossing the border

Crossing the border is prohibited without the prior consent of Bavaria Mobilty. For requests in this regard, please contact us at our sales department. Phone: +4.0730.333.707 .

 

Troubleshooting

In case of a defect, please contact us at the headquarters of Bavaria Mobility, phone: +4.0318.022.222 , or at our technical department phone: +4.0730.333.701 . Any defect occurred will be remedied exclusively in the Automobile Bavaria Group network.

 

Taxes

The VAT rate is applied to the contract according to the legislation in force. All prices displayed on the website include VAT.

 

Early termination of the contract

In case of early termination of the contract, regardless of the reasons for termination, Bavaria Mobility will be able to recalculate the rental rate according to the single grid, related to the leased period and will apply a penalty of 20% of the remaining period until the contract expires. In this sense, the Client understands and agrees with the retention of the resulting tariff, as well as of the penalty of 20% of the amount of the payment initially made at the signing of the contract, related to the initially agreed / agreed rental period.

 

Warranty and deductible

The deposit represents your responsibility in case of damage or theft. This is blocked on your credit card when you pick up the car and will be unlocked when you return it under the same conditions. You can choose to limit the value of the deposit, choosing one of the two additional insurance options

The customer undertakes to take care of the vehicle as a good owner, respecting the instructions for use and keeping it in good working order throughout the contract. The maintenance and use costs are borne by the Client.

The guarantee of good use will be blocked at the disposal of Bavaria Mobility during the entire rental period.

In case of certain incidents: missing fuel, possible additional costs of bringing the cars in normal operation, undeclared or not covered by the insurance policy, traffic fines, damages, damage or damage to the vehicle, Bavaria Mobility will retain the Good Warranty use, in whole or in part, in the amount of the damage suffered.

The good use guarantee will be returned to the Customer at the end of the rental period, in case the vehicle is returned in the same conditions as upon delivery.

However, there are situations in which according to the customs or the agreement between the parties Bavaria Mobility will not charge / block the Customer the Guarantee of good use. In this situation, for possible damages, damages, damages, damage to the vehicle Mobility will charge / deduct the Customer’s invoice in the amount of 100 Euro or 200 Euro , depending on the model of the vehicle and the type of insurance policy closed for the rented vehicle.

In order to avoid any doubt, the deductible will be charged / invoiced to the Customer whenever the Good Use Guarantee will not be retained by Bavaria Mobility and all the contractual conditions regarding the retention of the Good Use Guarantee are fulfilled.

Depending on the type of car that is rented, the standard value of the Good Use Guarantee will be charged according to the table below.

Car mode	The value of the guarantee
BMW Series 1	€ 500
BMW 2 Series	€ 500
BMW 3 Series	€ 800
BMW 4 Series	€ 800
BMW 5 series	1000 €
BMW 7 Series	1500 €
BMW X1	€ 800
BMW X2	€ 800
BMW X3	1000 €
BMW X4	1000 €
BMW X5	1500 €
BMW X6	1500 €
BMW i3	€ 800
BMW i4	1200 €
MINI	€ 500

 

GPS monitoring and immobilization of the car

Bavaria Mobility reserves the right to install GPS type monitoring systems for vehicles, as well as the right to stop the operation of the vehicle, by remote control, if the Customer does not execute exactly and on time the obligation to pay monthly rents or penalties. due. Bavaria Mobility undertakes to maintain the confidentiality of GPS data, unless there is a legal obligation in its charge regarding the disclosure. The confidentiality clauses do not apply when there is a major interest in recovering the vehicle.

By using the Bavaria Mobility services you express your acceptance including the functionality and maintenance of the GPS monitoring system as well as the automatic engine shutdown system.

 

Cancellation policy for reservations made online

• If the reservation is canceled within a time interval between 0 and 48 hours until the scheduled time for taking over the rented car, the cancellation fee represents a percentage of 10% of the total value of the reservation.

 

Electronic signatures

For the situations in which the rental contract will be concluded by using electronic means of distance transmission , the Client understands to give full legal effects to the contract concluded by means of distance transmission, it having the probative force of a document under private signature, concluded on support of paper.

For the situations in which the contract will be concluded by using the electronic signature , each signatory party must be authorized and have the legal right to use the electronic signing instruments in order to confer full legal effects to the contract concluded by electronic signature. The documents signed by means of the electronic signature have the probative force of a document under private signature.

the rental contract will enter into force on the date of its signing with the handwritten signature on paper or electronic signature in .pdf format , communicated by electronic means of distance transmission, including e-mail, by both contracting parties and will be valid until upon the fulfillment by the parties of all the assumed obligations.

 

Use of our Services

Do not use our Services improperly. For example, do not attempt to access them other than through the interface and instructions provided by Bavaria Mobility. You may use the Services only in accordance with the law. We may discontinue or discontinue providing the Services to you if you fail to comply with our Terms and Conditions or policies, or if we investigate conduct that is suspected of being inappropriate. Use of the Services does not give you any material or intellectual property rights over them or over the content you access.

If you have any questions regarding the use of the services offered by Bavaria Mobility, we invite you to contact us immediately at the following coordinates: +4.0318.022.222 or [email protected] . Please also inform us of any incident encountered. during the use of our services, in order to improve them. We inform you that your feedback is extremely important to us.

 

Changes to terms and conditions

The administrator of the website has the right to modify at any time and in any way any of the provisions of the Terms and Conditions or the Terms and Conditions in full, without any prior notice and without being obliged to fulfill any other formality towards users. Any modification will be considered as fully and unconditionally accepted by any of the users by simply using or accessing any facility offered by the website or service, or by accessing the website, intervened at any time after the modification operation, and non-acceptance of any modification attracts the obligation the respective user to immediately stop accessing the website and / or using the service in any way. The information published on the website and the availability of cars can be modified at any time.